Customer Support Manager – Collabs AB

About Us:

At Collabs AB, our mission is to redefine the influencer marketing industry through innovative technological solutions. We're committed to making influencer marketing accessible and impactful for businesses of all sizes. Our approach is not just about maintaining the status quo; it's about pioneering new paths and enabling every company to harness the power of influencer marketing effectively.

In our modern office located in the heart of Stockholm, we foster a culture of openness and sincerity. We value every team member, encouraging a workspace where ideas are not only welcomed but are essential to our shared success and the evolution of the industry.

Are you ready to be part of a movement that's transforming influencer marketing? Your expertise and vision could be the key to unlocking new possibilities. Welcome to Collabs AB.

Your Role:

As our Customer Support Manager, you will be a vital part in taking our platform to a new level and ensuring our customers harness the full potential of our platform. You'll shape our customer experience in a workplace that's as dynamic and innovative as our technology. You will join in a perfect time to work hands-on with the support to learn the customers and the platform and at the same time build up a structure, processes and a knowledge base for the Customer Support. You know that with your proactive work you can help customers early and fast to give them a fantastic experience.

Responsibilities:

• Develop customer support strategies that align with our platform's ethos of seamless collaboration and efficiency.
• Initially manage customer support, with a vision to grow and lead a supportive team.
• Collaborate with technical, sales and economy departments to enhance customer service.
• Contribute to our growth, upholding our commitment to innovation and collaboration.
• Give feedback of further development in the platform.

We’re Looking For:

• A tech-savvy person who is passionate about SaaS-platforms.
• Experience in developing customer support structure and processes.
• Organizational skills and autonomy, with a talent for teamwork.
• Interest or background in economics is a plus.
• Good communication skills in speech and write in Swedish and English
• Aspiration to grow with a fast-evolving company.

What We Offer:

• Collaborative Team Culture: Be part of a diverse, supportive team that values open communication, creativity, and shared success.
• Professional Growth Opportunities: Benefit from a culture that nurtures talent, offering ample opportunities for personal and professional development.
• Competitive salary and benefits.
• Opportunities for professional growth in a supportive environment.
• Modern Workspace in Stockholm: Work in a vibrant, centrally located office in Stockholm, designed to inspire creativity and collaboration.

Apply Now!

Send your application no later than 2024-01-31. 

For questions, please contact fredrik.grufvisare@collabs.se or mattias.jonsson@syncro.group

Be a part of our journey in transforming collaborative marketing worldwide!